Payment Policy
1. Payment Methods
At Argentina Patagonia Viajes, we accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Bank Transfers
- PayPal
All prices are listed in Australian Dollars (AUD). International transactions may incur additional bank fees or currency conversion charges.
2. Booking and Payment Process
2.1 Deposit Requirements
To secure your tour booking, we require:
- 30% non-refundable deposit at the time of booking
- Full payment due 60 days prior to tour departure
- 100% payment required for bookings made within 60 days of departure
2.2 Payment Schedule
For bookings made more than 60 days in advance:
- Initial deposit: 30% of total tour cost
- Final payment: Remaining 70% due 60 days before departure
3. Security Measures
We prioritize the security of your payment information:
- SSL encryption for all online transactions
- PCI DSS compliant payment processing
- Secure payment gateway integration
- Regular security audits and updates
4. Billing Information
All transactions will appear on your statement as "Argentina Patagonia Viajes". For billing inquiries, please contact our finance department at ask@argentina-patagonia-viajes.com or visit our office at 1 Glebe St, Glebe NSW 2037, Australia.
5. Price Guarantee
Once your deposit is paid, your tour price is guaranteed and will not change. However, prices quoted but not yet secured with a deposit may be subject to change due to currency fluctuations or operational costs.
6. Group Bookings
Special payment arrangements are available for group bookings of 10 or more participants. Please contact our group booking specialist for detailed information.
7. Payment Confirmation
After each payment:
- Automatic email confirmation will be sent
- Receipt with payment details provided
- Updated booking status available in your account
8. Late Payments
Failure to meet payment deadlines may result in:
- Booking cancellation
- Loss of deposit
- Applicable cancellation fees
9. Payment Issues Resolution
If you experience any payment-related issues:
- Contact our customer service team immediately
- Email: ask@argentina-patagonia-viajes.com
- Phone: Available during Australian business hours
- Visit our office: 1 Glebe St, Glebe NSW 2037, Australia
10. Currency Exchange
While all prices are quoted in Australian Dollars (AUD), we understand international travelers may need to consider exchange rates. We recommend checking current exchange rates when planning your booking.
11. Additional Fees
Please be aware of potential additional fees:
- Credit card processing fees (if applicable)
- International transfer fees (varies by bank)
- Currency conversion charges
Need Assistance?
For any questions about our payment policy or assistance with making a payment, please contact us:
- Argentina Patagonia Viajes
- Email: ask@argentina-patagonia-viajes.com
- Phone: +61 2 96 92 17 35
- Address: 1 Glebe St, Glebe NSW 2037, Australia