Service Policy
Our Service Commitment
At Argentina Patagonia Viajes, we are dedicated to providing exceptional travel experiences throughout Argentina. Our service policy outlines our commitment to maintaining the highest standards of customer satisfaction and professional service delivery.
Service Standards
Communication Standards
- Response to inquiries within 24 business hours
- Clear and transparent communication in English
- Detailed tour information and itineraries
- Regular updates about booking status and tour preparations
Professional Conduct
- Courteous and respectful interaction with all clients
- Cultural sensitivity and awareness
- Professional appearance and behavior of all staff
- Strict adherence to scheduled appointments and tour timings
Quality Assurance
Tour Quality
- Regular assessment and updating of tour programs
- Careful selection and monitoring of service providers
- Continuous training for guides and staff
- Regular equipment maintenance and safety checks
Accommodation Standards
- Carefully selected accommodations meeting our quality criteria
- Regular inspection of facilities
- Emphasis on comfort, cleanliness, and safety
- Consideration of location and accessibility
Customer Support
Available Support Channels
- Email: ask@argentina-patagonia-viajes.com
- Office Address: 1 Glebe St, Glebe NSW 2037, Australia
- 24/7 emergency contact during tours
- Online support through website contact form
Support Services
- Pre-tour consultation and planning assistance
- Destination information and travel advice
- Special requirements accommodation
- Post-tour follow-up and feedback collection
Service Guarantees
Our Promises
- Guaranteed departure dates for confirmed bookings
- Price match guarantee for identical itineraries
- Compensation for significant service failures
- Alternative arrangements for cancelled activities
Quality Commitment
- Professional, English-speaking guides
- Clean and well-maintained equipment
- Safe and comfortable transportation
- Carefully vetted accommodation providers
Feedback and Improvement
Feedback Channels
- Post-tour satisfaction surveys
- Online review platforms
- Direct feedback to tour guides
- Customer service email channel
Continuous Improvement
- Regular review of customer feedback
- Staff training based on feedback analysis
- Service adjustment and enhancement
- Regular policy updates and improvements
Service Recovery
Problem Resolution
- Immediate acknowledgment of issues
- Swift response to service failures
- Fair compensation where appropriate
- Follow-up to ensure satisfaction
Compensation Policy
- Case-by-case evaluation of issues
- Fair and reasonable compensation measures
- Alternative service arrangements when needed
- Documented resolution process
Policy Updates
This service policy is regularly reviewed and updated to ensure it meets our high standards and customer expectations. Any significant changes will be communicated to our customers and published on our website.
Contact Us
For any questions about our service policy or to provide feedback, please contact us:
Email: ask@argentina-patagonia-viajes.com
Address: 1 Glebe St, Glebe NSW 2037, Australia
Or use our contact form