Service Policy

Our Service Commitment

At Argentina Patagonia Viajes, we are dedicated to providing exceptional travel experiences throughout Argentina. Our service policy outlines our commitment to maintaining the highest standards of customer satisfaction and professional service delivery.

Service Standards

Communication Standards

  • Response to inquiries within 24 business hours
  • Clear and transparent communication in English
  • Detailed tour information and itineraries
  • Regular updates about booking status and tour preparations

Professional Conduct

  • Courteous and respectful interaction with all clients
  • Cultural sensitivity and awareness
  • Professional appearance and behavior of all staff
  • Strict adherence to scheduled appointments and tour timings

Quality Assurance

Tour Quality

  • Regular assessment and updating of tour programs
  • Careful selection and monitoring of service providers
  • Continuous training for guides and staff
  • Regular equipment maintenance and safety checks

Accommodation Standards

  • Carefully selected accommodations meeting our quality criteria
  • Regular inspection of facilities
  • Emphasis on comfort, cleanliness, and safety
  • Consideration of location and accessibility

Customer Support

Available Support Channels

  • Email: ask@argentina-patagonia-viajes.com
  • Office Address: 1 Glebe St, Glebe NSW 2037, Australia
  • 24/7 emergency contact during tours
  • Online support through website contact form

Support Services

  • Pre-tour consultation and planning assistance
  • Destination information and travel advice
  • Special requirements accommodation
  • Post-tour follow-up and feedback collection

Service Guarantees

Our Promises

  • Guaranteed departure dates for confirmed bookings
  • Price match guarantee for identical itineraries
  • Compensation for significant service failures
  • Alternative arrangements for cancelled activities

Quality Commitment

  • Professional, English-speaking guides
  • Clean and well-maintained equipment
  • Safe and comfortable transportation
  • Carefully vetted accommodation providers

Feedback and Improvement

Service Recovery

Problem Resolution

  • Immediate acknowledgment of issues
  • Swift response to service failures
  • Fair compensation where appropriate
  • Follow-up to ensure satisfaction

Compensation Policy

  • Case-by-case evaluation of issues
  • Fair and reasonable compensation measures
  • Alternative service arrangements when needed
  • Documented resolution process

Policy Updates

This service policy is regularly reviewed and updated to ensure it meets our high standards and customer expectations. Any significant changes will be communicated to our customers and published on our website.

Contact Us

For any questions about our service policy or to provide feedback, please contact us:

Email: ask@argentina-patagonia-viajes.com

Address: 1 Glebe St, Glebe NSW 2037, Australia

Or use our contact form