Returns Policy

1. Booking Cancellations

At Argentina Patagonia Viajes, we understand that plans can change. Our cancellation policy aims to be fair and transparent while protecting both our customers and business operations:

  • Cancellations made 60+ days before departure: Full refund minus AU$250 administrative fee
  • 45-59 days before departure: 75% refund of total booking amount
  • 30-44 days before departure: 50% refund of total booking amount
  • 15-29 days before departure: 25% refund of total booking amount
  • 14 days or less before departure: No refund available

2. Refund Process

When a refund is approved:

  • Refunds will be processed within 10 business days of approval
  • Money will be returned to the original payment method used for booking
  • You will receive email confirmation once the refund is processed
  • Bank processing times may vary, typically taking 5-10 business days

3. Booking Modifications

We offer flexible booking modifications subject to the following conditions:

  • Date changes made 30+ days before departure: AU$100 administrative fee
  • Tour changes made 30+ days before departure: Price difference plus AU$150 administrative fee
  • Name changes are permitted up to 14 days before departure: AU$100 fee per person
  • All modifications are subject to availability

4. Force Majeure

In cases of force majeure (natural disasters, political unrest, pandemics, etc.):

  • We will offer rebooking to a later date without administrative fees
  • Credit vouchers valid for 24 months will be provided if immediate rebooking is not possible
  • Each situation will be evaluated individually with our customers' best interests in mind

5. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect your booking:

  • Insurance should cover trip cancellation, medical emergencies, and evacuation
  • Coverage should be purchased within 14 days of initial booking deposit
  • We can recommend reliable insurance providers upon request

6. Unused Services

Please note our policy regarding unused services:

  • No refunds for unused tour portions or services
  • This includes missed activities due to late arrival or personal choice
  • No refunds for early departure from tours
  • Travel insurance may cover some unused services - check your policy

7. Special Circumstances

We evaluate special circumstances on a case-by-case basis:

  • Medical emergencies (documentation required)
  • Immediate family emergencies
  • Visa denial (documentation required)
  • Contact us immediately if any special circumstances arise

8. How to Request a Refund

To initiate a refund request:

  1. Email ask@argentina-patagonia-viajes.com with your booking reference
  2. Include your full name and reason for cancellation
  3. Attach any relevant documentation
  4. Our team will respond within 2 business days

9. Dispute Resolution

In case of disputes:

  • Contact our customer service team first for resolution
  • If needed, escalation to management is available
  • We follow Australian Consumer Law guidelines
  • Independent mediation services are available if necessary

10. Policy Updates

Please note:

  • This policy is subject to change without notice
  • The policy version at time of booking applies
  • Major changes will be communicated via email
  • Current policy is always available on our website

11. Contact Information

For any questions about our returns policy:

  • Company name: Argentina Patagonia Viajes
  • Email: ask@argentina-patagonia-viajes.com
  • Phone: +61 2 96 92 17 35
  • Address: 1 Glebe St, Glebe NSW 2037, Australia
  • Response time: Within 2 business days
  • Business hours: Monday-Friday, 9AM - 6PM