Shipping Policy
1. Document Delivery Overview
At Argentina Patagonia Viajes, we understand the importance of receiving your travel documentation in a timely and secure manner. This policy outlines our procedures for delivering tour documentation, confirmation materials, and travel documents to ensure a smooth start to your Argentine adventure.
2. Electronic Documentation
As part of our commitment to environmental sustainability and efficient service:
- Tour confirmations and receipts are sent via email immediately after booking
- Detailed itineraries and tour information are provided through secure PDF documents
- Electronic tickets and vouchers are delivered at least 14 days before departure
- All documents are sent to the email address provided during booking
3. Physical Documentation
When physical documents are required:
- Documents are shipped via registered mail or courier service
- Delivery is available worldwide with tracking provided
- Standard processing time is 3-5 business days
- Express shipping options are available upon request
4. Delivery Timeframes
Our standard delivery timeframes are:
- Booking confirmation: Immediate (electronic)
- Initial documentation package: Within 48 hours of booking
- Final travel documents: 14-21 days before departure
- Express processing: Available for urgent requests (additional fees may apply)
5. Shipping Costs
Document shipping costs are structured as follows:
- Electronic delivery: Complimentary
- Standard domestic shipping (Australia): Included in tour price
- International shipping: Additional fees may apply
- Express shipping: Available at additional cost
6. Document Security
To ensure the security of your travel documents:
- All electronic documents are password-protected
- Physical documents require signature upon delivery
- Tracking numbers are provided for all physical shipments
- Secure online portal access for document retrieval
7. Lost or Missing Documents
In case of lost or missing documents:
- Contact our office immediately at ask@argentina-patagonia-viajes.com
- Replacement documents will be issued within 24 hours
- Emergency document services available 24/7
- Additional fees may apply for express replacement shipping
8. International Shipping
For international document delivery:
- Available to all countries worldwide
- Customs declarations completed as required
- Tracking provided for all international shipments
- Delivery times vary by destination
9. Special Requirements
We accommodate special shipping requirements:
- Alternative delivery addresses
- Hold for pickup options
- Special handling instructions
- Custom delivery timing requests
10. Environmental Commitment
Our commitment to environmental responsibility includes:
- Prioritizing electronic document delivery
- Using recycled materials for physical documents
- Minimizing unnecessary paper usage
- Carbon-neutral shipping options where available
11. Contact Information
For questions about document delivery:
- Company name: Argentina Patagonia Viajes
- Email: ask@argentina-patagonia-viajes.com
- Phone: +61 2 96 92 17 35
- Address: 1 Glebe St, Glebe NSW 2037, Australia
Policy Updates
This shipping policy was last updated on January 17, 2025. We reserve the right to modify these policies at any time. Any changes will be communicated via email to our customers and updated on our website.